1. Donations Are Final:
Donations made on Udayaa fund the campaigns that donors choose to support. Donations are not refundable, except in the one case below.
2. When We Issue a Refund:
We refund a donation only when the donor entered the wrong amount by mistake and keeping the donation would cause the donor severe financial loss.
3. How to Request a Refund:
Write to us within 48 hours of the donation through our Contact Us page or at info@udayaa.org. Include your name, the campaign, the amount, the date of the donation, the Razorpay payment ID from your receipt, and a short explanation.
4. Refund Timeline:
If we approve a refund, we process it through Razorpay within 5 to 7 working days of approval. Your bank may take a few more days to show it, depending on bank holidays.
5. Refund Method:
Refunds are made to the original payment method only.
6. 80G Certificates:
If a donation is refunded, any 80G certificate issued for it is no longer valid and must not be used for a tax deduction.
7. Failed or Duplicate Payments:
If money leaves your account but the donation does not appear as successful on Udayaa, it is usually reversed automatically by your bank or Razorpay within 5 to 7 working days. If it is not, contact us with your Razorpay payment ID and we will help.
8. Policy Changes:
Udayaa reserves the right to modify this policy at any time. The date below shows when it last changed.
By donating on Udayaa, donors acknowledge having read, understood, and agreed to this refund and cancellation policy.
Last Updated: October 2026